Global Call Center Outsourcing Market 2018 - by Manufacturers, Regions, Type, Application, Sales, Revenue, and Forecast to 2025

  • This report focuses on the global Call Center Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Center Outsourcing development in United States, Europe and China.
    
    In 2017, the global Call Center Outsourcing market size was  million US$ and it is expected to reach  million US$ by the end of 2025, with a CAGR of  during 2018-2025.
    
    The key players covered in this study
        Xerox Corporation
        IBM Global Services
        CGS
        Datamark, Inc.
        Infinit Contact
        Five9
        Runway
        Invensis
        Infinit-O
        PSI
        Sitel Worldwide Corporation
    
    Market segment by Type, the product can be split into
        Type I
        Type II
    
    Market segment by Application, split into
        BFSI
        Retail
        Government
        IT & Telecommunication
        Defense Aerospace & Intelligence
        Telecommunications & IT
        Manufacturing
    
    Market segment by Regions/Countries, this report covers
        United States
        Europe
        China
        Japan
        Southeast Asia
        India
        Central & South America
    
    The study objectives of this report are:
        To analyze global Call Center Outsourcing status, future forecast, growth opportunity, key market and key players.
        To present the Call Center Outsourcing development in United States, Europe and China.
        To strategically profile the key players and comprehensively analyze their development plan and strategies.
        To define, describe and forecast the market by product type, market and key regions.
    
    In this study, the years considered to estimate the market size of Call Center Outsourcing are as follows:
        History Year: 2013-2017
        Base Year: 2017
        Estimated Year: 2018
        Forecast Year 2018 to 2025
    For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
  • 
    1 Report Overview
        1.1 Study Scope
        1.2 Key Market Segments
        1.3 Players Covered
        1.4 Market Analysis by Type
            1.4.1 Global Call Center Outsourcing Market Size Growth Rate by Type (2013-2025)
            1.4.2 Type I
            1.4.3 Type II
        1.5 Market by Application
            1.5.1 Global Call Center Outsourcing Market Share by Application (2013-2025)
            1.5.2 BFSI
            1.5.3 Retail
            1.5.4 Government
            1.5.5 IT & Telecommunication
            1.5.6 Defense Aerospace & Intelligence
            1.5.7 Telecommunications & IT
            1.5.8 Manufacturing
        1.6 Study Objectives
        1.7 Years Considered
    
    2 Global Growth Trends
        2.1 Call Center Outsourcing Market Size
        2.2 Call Center Outsourcing Growth Trends by Regions
            2.2.1 Call Center Outsourcing Market Size by Regions (2013-2025)
            2.2.2 Call Center Outsourcing Market Share by Regions (2013-2018)
        2.3 Industry Trends
            2.3.1 Market Top Trends
            2.3.2 Market Drivers
            2.3.3 Market Opportunities
    
    3 Market Share by Key Players
        3.1 Call Center Outsourcing Market Size by Manufacturers
            3.1.1 Global Call Center Outsourcing Revenue by Manufacturers (2013-2018)
            3.1.2 Global Call Center Outsourcing Revenue Market Share by Manufacturers (2013-2018)
            3.1.3 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
        3.2 Call Center Outsourcing Key Players Head office and Area Served
        3.3 Key Players Call Center Outsourcing Product/Solution/Service
        3.4 Date of Enter into Call Center Outsourcing Market
        3.5 Mergers & Acquisitions, Expansion Plans
    
    4 Breakdown Data by Type and Application
        4.1 Global Call Center Outsourcing Market Size by Type (2013-2018)
        4.2 Global Call Center Outsourcing Market Size by Application (2013-2018)
    
    5 United States
        5.1 United States Call Center Outsourcing Market Size (2013-2018)
        5.2 Call Center Outsourcing Key Players in United States
        5.3 United States Call Center Outsourcing Market Size by Type
        5.4 United States Call Center Outsourcing Market Size by Application
    
    6 Europe
        6.1 Europe Call Center Outsourcing Market Size (2013-2018)
        6.2 Call Center Outsourcing Key Players in Europe
        6.3 Europe Call Center Outsourcing Market Size by Type
        6.4 Europe Call Center Outsourcing Market Size by Application
    
    7 China
        7.1 China Call Center Outsourcing Market Size (2013-2018)
        7.2 Call Center Outsourcing Key Players in China
        7.3 China Call Center Outsourcing Market Size by Type
        7.4 China Call Center Outsourcing Market Size by Application
    
    8 Japan
        8.1 Japan Call Center Outsourcing Market Size (2013-2018)
        8.2 Call Center Outsourcing Key Players in Japan
        8.3 Japan Call Center Outsourcing Market Size by Type
        8.4 Japan Call Center Outsourcing Market Size by Application
    
    9 Southeast Asia
        9.1 Southeast Asia Call Center Outsourcing Market Size (2013-2018)
        9.2 Call Center Outsourcing Key Players in Southeast Asia
        9.3 Southeast Asia Call Center Outsourcing Market Size by Type
        9.4 Southeast Asia Call Center Outsourcing Market Size by Application
    
    10 India
        10.1 India Call Center Outsourcing Market Size (2013-2018)
        10.2 Call Center Outsourcing Key Players in India
        10.3 India Call Center Outsourcing Market Size by Type
        10.4 India Call Center Outsourcing Market Size by Application
    
    11 Central & South America
        11.1 Central & South America Call Center Outsourcing Market Size (2013-2018)
        11.2 Call Center Outsourcing Key Players in Central & South America
        11.3 Central & South America Call Center Outsourcing Market Size by Type
        11.4 Central & South America Call Center Outsourcing Market Size by Application
    
    12 International Players Profiles
        12.1 Xerox Corporation
            12.1.1 Xerox Corporation Company Details
            12.1.2 Company Description and Business Overview
            12.1.3 Call Center Outsourcing Introduction
            12.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2013-2018)
            12.1.5 Xerox Corporation Recent Development
        12.2 IBM Global Services
            12.2.1 IBM Global Services Company Details
            12.2.2 Company Description and Business Overview
            12.2.3 Call Center Outsourcing Introduction
            12.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2013-2018)
            12.2.5 IBM Global Services Recent Development
        12.3 CGS
            12.3.1 CGS Company Details
            12.3.2 Company Description and Business Overview
            12.3.3 Call Center Outsourcing Introduction
            12.3.4 CGS Revenue in Call Center Outsourcing Business (2013-2018)
            12.3.5 CGS Recent Development
        12.4 Datamark, Inc.
            12.4.1 Datamark, Inc. Company Details
            12.4.2 Company Description and Business Overview
            12.4.3 Call Center Outsourcing Introduction
            12.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2013-2018)
            12.4.5 Datamark, Inc. Recent Development
        12.5 Infinit Contact
            12.5.1 Infinit Contact Company Details
            12.5.2 Company Description and Business Overview
            12.5.3 Call Center Outsourcing Introduction
            12.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2013-2018)
            12.5.5 Infinit Contact Recent Development
        12.6 Five9
            12.6.1 Five9 Company Details
            12.6.2 Company Description and Business Overview
            12.6.3 Call Center Outsourcing Introduction
            12.6.4 Five9 Revenue in Call Center Outsourcing Business (2013-2018)
            12.6.5 Five9 Recent Development
        12.7 Runway
            12.7.1 Runway Company Details
            12.7.2 Company Description and Business Overview
            12.7.3 Call Center Outsourcing Introduction
            12.7.4 Runway Revenue in Call Center Outsourcing Business (2013-2018)
            12.7.5 Runway Recent Development
        12.8 Invensis
            12.8.1 Invensis Company Details
            12.8.2 Company Description and Business Overview
            12.8.3 Call Center Outsourcing Introduction
            12.8.4 Invensis Revenue in Call Center Outsourcing Business (2013-2018)
            12.8.5 Invensis Recent Development
        12.9 Infinit-O
            12.9.1 Infinit-O Company Details
            12.9.2 Company Description and Business Overview
            12.9.3 Call Center Outsourcing Introduction
            12.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2013-2018)
            12.9.5 Infinit-O Recent Development
        12.10 PSI
            12.10.1 PSI Company Details
            12.10.2 Company Description and Business Overview
            12.10.3 Call Center Outsourcing Introduction
            12.10.4 PSI Revenue in Call Center Outsourcing Business (2013-2018)
            12.10.5 PSI Recent Development
        12.11 Sitel Worldwide Corporation
    
    13 Market Forecast 2018-2025
        13.1 Market Size Forecast by Regions
        13.2 United States
        13.3 Europe
        13.4 China
        13.5 Japan
        13.6 Southeast Asia
        13.7 India
        13.8 Central & South America
        13.9 Market Size Forecast by Product (2018-2025)
        13.10 Market Size Forecast by Application (2018-2025)
    
    14 Analyst's Viewpoints/Conclusions
    
    15 Appendix
        15.1 Research Methodology
            15.1.1 Methodology/Research Approach
                15.1.1.1 Research Programs/Design
                15.1.1.2 Market Size Estimation
                12.1.1.3 Market Breakdown and Data Triangulation
            15.1.2 Data Source
                15.1.2.1 Secondary Sources
                15.1.2.2 Primary Sources
        15.2 Disclaimer
        15.3 Author Details



    List of Tables and Figures
    
        Table Call Center Outsourcing Key Market Segments
        Table Key Players Call Center Outsourcing Covered
        Table Global Call Center Outsourcing Market Size Growth Rate by Type 2013-2025 (Million US$)
        Figure Global Call Center Outsourcing Market Size Market Share by Type 2013-2025
        Figure Type I Figures
        Table Key Players of Type I
        Figure Type II Figures
        Table Key Players of Type II
        Table Global Call Center Outsourcing Market Size Growth by Application 2013-2025 (Million US$)
        Figure BFSI Case Studies
        Figure Retail Case Studies
        Figure Government Case Studies
        Figure IT & Telecommunication Case Studies
        Figure Defense Aerospace & Intelligence Case Studies
        Figure Telecommunications & IT Case Studies
        Figure Manufacturing Case Studies
        Figure Call Center Outsourcing Report Years Considered
        Table Global Call Center Outsourcing Market Size 2013-2025 (Million US$)
        Figure Global Call Center Outsourcing Market Size and Growth Rate 2013-2025 (Million US$)
        Table Global Call Center Outsourcing Market Size by Regions 2013-2025 (Million US$)
        Table Global Call Center Outsourcing Market Size by Regions 2013-2018 (Million US$)
        Table Global Call Center Outsourcing Market Share by Regions 2013-2018
        Figure Global Call Center Outsourcing Market Share by Regions 2013-2018
        Figure Global Call Center Outsourcing Market Share by Regions 2018
        Table Market Top Trends
        Table Global Call Center Outsourcing Revenue by Manufacturers (2013-2018) (Million US$)
        Table Global Call Center Outsourcing Market Share by Manufacturers (2013-2018)
        Figure Global Call Center Outsourcing Market Share by Manufacturers in 2018
        Table Global Call Center Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI)
        Table Key Players Head office and Area Served
        Table Key Players Call Center Outsourcing Product/Solution/Service
        Table Date of Enter into Call Center Outsourcing Market
        Table Mergers & Acquisitions, Expansion Plans
        Table Global Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table Global Call Center Outsourcing Market Size Share by Type (2013-2018)
        Figure Global Call Center Outsourcing Market Size Market Share by Type (2013-2018)
        Table Global Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table Global Call Center Outsourcing Market Size Share by Application (2013-2018)
        Figure Global Call Center Outsourcing Market Size Market Share by Application (2013-2018)
        Figure Global Call Center Outsourcing Revenue Market Share by Application in 2017
        Figure United States Call Center Outsourcing Market Size 2013-2018 (Million US$)
        Table United States Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
        Table United States Key Players Call Center Outsourcing Market Share (2017-2018)
        Table United States Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table United States Call Center Outsourcing Market Share by Type (2013-2018)
        Table United States Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table United States Call Center Outsourcing Market Share by Application (2013-2018)
        Figure Europe Call Center Outsourcing Market Size 2013-2018 (Million US$)
        Table Europe Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
        Table Europe Key Players Call Center Outsourcing Market Share (2017-2018)
        Table Europe Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table Europe Call Center Outsourcing Market Share by Type (2013-2018)
        Table Europe Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table Europe Call Center Outsourcing Market Share by Application (2013-2018)
        Figure China Call Center Outsourcing Market Size 2013-2018 (Million US$)
        Table China Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
        Table China Key Players Call Center Outsourcing Market Share (2017-2018)
        Table China Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table China Call Center Outsourcing Market Share by Type (2013-2018)
        Table China Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table China Call Center Outsourcing Market Share by Application (2013-2018)
        Figure Japan Call Center Outsourcing Market Size 2013-2018 (Million US$)
        Table Japan Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
        Table Japan Key Players Call Center Outsourcing Market Share (2017-2018)
        Table Japan Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table Japan Call Center Outsourcing Market Share by Type (2013-2018)
        Table Japan Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table Japan Call Center Outsourcing Market Share by Application (2013-2018)
        Figure Southeast Asia Call Center Outsourcing Market Size 2013-2018 (Million US$)
        Table Southeast Asia Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
        Table Southeast Asia Key Players Call Center Outsourcing Market Share (2017-2018)
        Table Southeast Asia Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table Southeast Asia Call Center Outsourcing Market Share by Type (2013-2018)
        Table Southeast Asia Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table Southeast Asia Call Center Outsourcing Market Share by Application (2013-2018)
        Figure India Call Center Outsourcing Market Size 2013-2018 (Million US$)
        Table India Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
        Table India Key Players Call Center Outsourcing Market Share (2017-2018)
        Table India Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table India Call Center Outsourcing Market Share by Type (2013-2018)
        Table India Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table India Call Center Outsourcing Market Share by Application (2013-2018)
        Figure Central & South America Call Center Outsourcing Market Size 2013-2018 (Million US$)
        Table Central & South America Key Players Call Center Outsourcing Revenue (2017-2018) (Million US$)
        Table Central & South America Key Players Call Center Outsourcing Market Share (2017-2018)
        Table Central & South America Call Center Outsourcing Market Size by Type (2013-2018) (Million US$)
        Table Central & South America Call Center Outsourcing Market Share by Type (2013-2018)
        Table Central & South America Call Center Outsourcing Market Size by Application (2013-2018) (Million US$)
        Table Central & South America Call Center Outsourcing Market Share by Application (2013-2018)
        Table Xerox Corporation Company Details
        Table Xerox Corporation Revenue in Call Center Outsourcing Business (2013-2018) (Million US$)
        Figure Xerox Corporation Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table Xerox Corporation Recent Development
        Table IBM Global Services Company Details
        Table IBM Global Services Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure IBM Global Services Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table IBM Global Services Recent Development
        Table CGS Company Details
        Table CGS Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure CGS Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table CGS Recent Development
        Table Datamark, Inc. Company Details
        Table Datamark, Inc. Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure Datamark, Inc. Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table Datamark, Inc. Recent Development
        Table Infinit Contact Company Details
        Table Infinit Contact Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure Infinit Contact Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table Infinit Contact Recent Development
        Table Five9 Company Details
        Table Five9 Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure Five9 Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table Five9 Recent Development
        Table Runway Company Details
        Table Runway Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure Runway Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table Runway Recent Development
        Table Invensis Company Details
        Table Invensis Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure Invensis Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table Invensis Recent Development
        Table Infinit-O Company Details
        Table Infinit-O Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure Infinit-O Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table Infinit-O Recent Development
        Table PSI Company Details
        Table PSI Revenue in Call Center Outsourcing Business (2013-2018)(Million US$)
        Figure PSI Revenue Growth Rate in Call Center Outsourcing Business (2013-2018)
        Table PSI Recent Development
        Table Sitel Worldwide Corporation Company Details
        Table Global Call Center Outsourcing Market Size by Regions (Million US$) 2018-2025
        Figure Global Call Center Outsourcing Market Size Share by Regions (2018-2025)
        Figure Global Call Center Outsourcing Market Size Share by Regions in 2025
        Figure United States Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
        Figure Europe Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
        Figure China Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
        Figure Japan Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
        Figure Southeast Asia Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
        Figure India Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
        Figure Central & South America Call Center Outsourcing Market Size Forecast (2018-2025)(Million USD)
        Table Global Call Center Outsourcing Market Size by Product (2018-2025) (Million US$)
        Figure Global Call Center Outsourcing Market Size by Product (2018-2025)
        Figure Global Call Center Outsourcing Market Size by Product in 2025
        Table Global Call Center Outsourcing Market Size by Application (2018-2025) (Million US$)
        Figure Global Call Center Outsourcing Market Size by Application (2018-2025)
        Figure Global Call Center Outsourcing Market Size by Application in 2025
        Table Research Programs/Design for This Report
        Figure Bottom-up and Top-down Approaches for This Report
        Figure Data Triangulation
        Table Key Data Information from Secondary Sources
        Table Key Data Information from Primary Sources